Is Echo360 returning a 404 Not Found error?

A 404 Not Found error from Echo360 indicates that the specific resource (e.g., a lecture recording, video, or presentation) you are trying to access cannot be located on the server. This means the URL or the link you're using is either incorrect, the content has been removed, or there's a temporary issue with the Echo360 platform.

Several factors can cause a 404 error with Echo360. Firstly, the link you're using might be outdated or have a typo. Double-check the URL for any errors. Secondly, the content may have been deleted or moved by the instructor or system administrator. Sometimes, institutions might reorganize their content, causing links to become invalid. Additionally, temporary technical issues on the Echo360 server can sometimes result in 404 errors, although these usually resolve quickly. It’s also possible that you are trying to access a resource that you are not authorized to view, in which case a 403 error might be more appropriate, but systems can sometimes return a 404 instead.

To troubleshoot a 404 error, first confirm the URL is correct and that you have the right permissions to access the content. If the issue persists, try accessing Echo360 through your institution's learning management system (LMS) such as Canvas or Blackboard. If that does not work, contact your instructor or the IT support team to investigate the issue further. They might need to verify the content’s availability or provide an updated link. Regularly clearing your browser's cache and cookies can also help eliminate potential conflicts that may lead to these errors.