Question
Answer and Explanation
sforce.opencti.setSoftphonePanelVisibility is a function within the Salesforce Open CTI (Computer Telephony Integration) API. It is used to control the visibility of the softphone panel in Salesforce.
In essence, this function allows developers to programmatically show or hide the softphone panel, offering greater control over the user interface and workflow integration of telephony systems within Salesforce.
Here's a breakdown:
Purpose:
The primary purpose of sforce.opencti.setSoftphonePanelVisibility is to dynamically manage the visibility of the softphone panel. This can be useful in various scenarios, such as:
- Showing the panel when a call is incoming or active.
- Hiding the panel when it's not needed to declutter the user interface.
- Responding to user actions or application states to control panel visibility.
Syntax:
The function typically takes a boolean parameter indicating whether to show (true) or hide (false) the panel.
Example:
sforce.opencti.setSoftphonePanelVisibility({
visible: true, // or false
callback: function(response) {
if (response.success) {
console.log("Softphone panel visibility updated successfully.");
} else {
console.error("Failed to update softphone panel visibility: " + response.message);
}
}
});
Parameters:
- visible: A boolean value. true shows the softphone panel; false hides it.
- callback: An optional callback function to handle the response from the Salesforce server. The response object includes a success property indicating whether the operation was successful and a message property for any error messages.
Usage:
Developers use this function within their custom CTI adapters to control the softphone panel based on specific business logic. For example, when an incoming call event is detected, the adapter can call sforce.opencti.setSoftphonePanelVisibility({visible: true}) to display the panel, allowing the user to answer the call directly from Salesforce.
Example Scenario:
Consider a customer service representative using Salesforce. When a new call comes in, the CTI adapter can use sforce.opencti.setSoftphonePanelVisibility(true) to automatically display the softphone panel, providing immediate access to call controls. Once the call ends, the adapter can hide the panel using sforce.opencti.setSoftphonePanelVisibility(false) to streamline the workspace.
In summary, sforce.opencti.setSoftphonePanelVisibility is a crucial function for managing the softphone panel's visibility within Salesforce Open CTI, allowing for a more integrated and user-friendly telephony experience.